FAQs

ORDER STATUS

1. Will a tracking number be provided for my order?

A tracking number will be provided for all orders.

2. When will my order be shipped?

The processing time is 3 to 8 business days (and can take up to 2.5 to 3 weeks). The birthday cakes and birthday bundle have a longer processing time. Please keep an eye out on the cut-off dates for birthday items (updated weekly). Feel free to send us an email or DM if you have any questions of when to place your order!

3. My order has not arrived, will you reship it?

We are not responsible for any lost packages.

4. I keep getting an error message at checkout, what do I do? 

Please send us an email or DM if you are having any issues at checkout!

RETURNS/EXCHANGES

1. Do you accept returns or exchanges?

We do not accept returns or exchanges. If you have any issues or concerns with your order, please contact us and we'll be happy to help as best as we can! 

Having second thoughts? Please contact us within 24 hours of placing your order and we will gladly provide a refund.

2. How long does it take for the order to arrive?

Please read through our shipping section for more information.

TREATS

1. How many weeks in advance should I order a birthday bundle/birthday/gotcha day cake?

We recommend placing an order at least 5 weeks in advance. Also, please keep an eye out on the cut-off dates for birthday items (updated weekly). Feel free to send us an email or DM if you have any questions of when to place your order!

2. What ingredients do you use for your treats? 

Only natural ingredients are used in all of the treats without the use of preservatives, additives, and dyes.

Each food listing provides an ingredients list. If you have any questions or concerns regarding the ingredients, feel free to contact us!

3. How long are the treats good for? 

They can are good for up to 6 months as long as they're stored in an airtight container in a cool and dry area.